Effective Date: 2023-05-31
Thank you for shopping at Fast Free CBD. We strive to provide you with the best quality products and excellent customer service. However, we understand that there may be situations where a refund is necessary. This refund policy outlines the conditions under which refunds will be granted.
Eligibility for Refunds:
To be eligible for a refund, you must have made a purchase from Fast Free CBD.
Refunds are only available for products purchased directly from our website.
Proof of purchase, such as an order number or receipt, will be required for all refund requests.
Refunds will be issued in the original form of payment used for the purchase.
Refund Request Process:
To request a refund, please contact our customer support team within 10 days of receiving the product(s) at support@fastfreecbd.com.
Provide your order number, the reason for the refund request, and any supporting documentation or evidence.
Our customer support team will review your request and provide further instructions.
Refund Criteria:
We offer refunds for the following reasons:
a) Damaged or defective products: If the product arrives damaged or defective, we will issue a full refund or send a replacement product, as per your preference.
b) Incorrect items: If you receive the wrong product(s) compared to your original order, we will arrange for a refund or exchange, depending on availability.
c) Non-delivery: If your order has not been delivered within a reasonable time frame, please contact us to initiate an investigation. If the package is confirmed lost, we will offer a refund or send a replacement.
We do not offer refunds for the following reasons:
a) Change of mind: We do not accept returns or provide refunds if you simply change your mind or no longer want the product(s).
b) Allergic reactions: As CBD affects individuals differently, we are unable to provide refunds for allergic reactions or unexpected side effects.
Return of Products:
In certain cases, we may require you to return the product(s) in question. You will be responsible for the return shipping costs, unless otherwise instructed by our customer support team.
Products must be returned in their original packaging, unopened, and unused, unless they are being returned due to damage or defect.
Processing Time:
Once your refund request is received and approved, we will process the refund within 4 – 9 Business days.
The refund will be issued to the original payment method used for the purchase. Please note that the processing time may vary depending on your payment provider.
Contact Information:
If you have any questions or need assistance regarding our refund policy, please contact our customer support team at (800)-245-1047 or support@fastfreecbd.com
Please note that this refund policy is subject to change without prior notice. We recommend reviewing this policy periodically to stay updated on any modifications.
By making a purchase from Fast Free CBD, you acknowledge that you have read, understood, and agree to our refund policy.
Fast Free CBD